Returns Policy

Extent of Limited Warranty

NOVA2 warrants its products to be free from defects in materials or workmanship for a period of one year after original purchase. This warranty only applies to the original owner and is not transferable. Claims under this warranty must be made directly through NOVA2 through the “contact us” section herein. Original proof of purchase is required.

Local law

This warranty statement gives the customer specific legal rights. The customer may also have other rights which vary from country to country elsewhere in the world. To the extent that this warranty statement is inconsistent with the local law, this warranty shall be deemed modified to be consistent with such law, under such local law, certain disclaimers and limitations of this warranty statement may apply to the customer. For example, some states in the United States of America, as well as some governments outside of the United States (including provinces in Canada) may:

i. Preclude the disclaimers and limitations of this warranty statement from limiting the statutory rights of the consumer (e.g. United Kingdom).

ii. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations.

Limitations of Liability

To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall NOVA2 or its third party supplies be liable for direct, indirect, special, incidental, or consequential damages.

NOVA2 Products & Accessories

We offer a 30 day money back guarantee, free shipping, free build advice and support. That’s why we’re proud to offer an exclusive FREE 1-year warranty, which comes “inside the box” with every product! Your purchase is automatically protected for a minimum of one year. Terms & Conditions apply.

The NOVA2 Experience

Due to the personalised and custom nature of the products within the NOVA2 Experience domain, we cannot offer the above mentioned 30 day money back guarantee. The warranty however does still apply to the NOVA2 experience range of products.

Limitations of Warranty

This warranty does not apply to products that have been incorrectly installed and/or adjusted according to the respective NOVA2 technical installation manual. The NOVA2 installation manuals can be found online at www.rideNOVA2.com

This warranty does not apply to damage to the product caused by a crash, impact damage, abuse of the product, non-compliance with manufacturers specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond its design.

This warranty does not apply when the product has been modified.

This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed.

This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, failure to service according to NOVA2 recommendations and/or riding or installation in conditions or applications other than recommended.

This warranty shall not cover damages caused by the use of parts of different manufacturers. This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/ or authorised by NOVA2.

This warranty shall not cover damages resulting from commercial (rental) use.