While we aim to get your item(s) to you as quickly as possible, we hope that you appreciate that our products are made to order and are hand built so may take up to four weeks to reach you. Nova2 promises to be in touch with regular updates on the status of your order from the moment you place your order right up until you receive it.
We constantly monitor what is readily available from our suppliers, however in the unlikely event that we cannot obtain your chosen components immediately there may be delays to delivery as a result. We assure you that this is as frustrating for us as it is to you.
Once we have shipped your item(s) we will provide you with the consignment tracking number and link to track your item(s).
We fully understand the excitement associated with receiving new products for your bike so if you would prefer to pick up your wheels personally from either of our locations (London, United Kingdom or Johannesburg / Cape Town, South Africa) then please don’t hesitate to contact us so that we can arrange this.